Stay Safe - We care

Dear guests,

The health, safety and well-being of all our guests and employees is our top priority in everything we do. We want to make your stay at The Fontenay as comfortable and safe as possible. Below, you’ll find an overview of the hygiene measures in place in the individual areas of our hotel. 

2G+ in Hamburg: Hotel visit only with booster vaccination or negative test
 
The Hamburg Senate has tightened Corona measures and passed the so-called 2G+ rule, which will apply from January 10, 2022. All guests must provide proof of their booster vaccination against Covid-19 upon entering the hotel. Those who are dually vaccinated or recovered but have not yet received a booster vaccination must show official proof of a current negative Corona test. 
 
The following documents will be checked at the entrance: 

  •  Official photo identification (passport or ID card).
  •  Proof of your booster vaccination

 
If you have not yet received a booster vaccination, please show proof of your basic vaccination or recovery and an official certificate of a current negative Corona test (rapid antigen test max. 24 hours old or PCR test max. 48 hours old). If you are staying for several days, please renew and present the test daily (rapid test) or every two days (PCR test). An overview of the test centers in Hamburg can be found here: www.hamburg.de/corona-schnelltest. 
 
In the entire hotel it is mandatory to wear a medical mask.

 


General

  • The entire hotel is thoroughly cleaned and disinfected on a regular basis
  • Everyone in the hotel is required to maintain a distance of 1.5 m to 2 m from one another
  • All employees are continuously trained in the hotel’s hygiene standards. All employees wear face masks
  • Hand sanitiser dispensers are provided in all public areas.
  • All areas of the hotel are aerated and ventilated 24 hours a day by means of ventilation systems (without recirculating the air). These systems are planned and built in accordance with all relevant requirements and therefore comply with all legal regulations. They are also operated and maintained to a professional standard
  • A maximum of two people may use the lift at a time, excluding families and groups of people who are travelling together

ARRIVAL AND DEPARTURE

  • As of 10 January 2022 the 2G+ rule applies to the entire hotel (until then 2G). According to the current Corona regulation of the Hamburg Senate, arrival is only possible with proof of a complete Corona vaccination (last necessary vaccination date at least 14 days ago) or a convalescent proof (positive PCR test at least 28 days ago and at most three months ago) as well as a negative rapid test (not older than 24h) or a negative PCR test (not older than 48h). Boosted persons are exempt from this rule. Guests are asked to show a photo ID and their certificate at check-in.
  • All contact surfaces in the hotel lobby and entrance area, such as door handles, lift buttons, handrails, etc., are disinfected on a regular basis
  • We recommend cashless payment
  • Room and key cards, pens, leather desk pads, card machines and bill presenters are disinfected after every use
  • Valet parking is provided on request and in accordance with hygiene requirements
  • We also offer a contactless luggage service on request

ROOMS AND SUITES

  • Rooms are cleaned every day between 9 am and 5 pm or between 10:30 am and 7 pm on Sundays and public holidays
  • Room staff are instructed not to enter and clean a departure room until it has been ventilated for 30 minutes. A sign to this effect is placed on the room doors
  • Please note that, due to the extended cleaning and disinfecting process, there may be slight delays in our room cleaning service.
  • Room staff use an environmentally friendly sanitary cleaner, as well as a residue-free disinfectant at the end of each cleaning process
  • Items requested by guests are placed by the room doors in order to avoid personal contact as far as possible

RESTAURANTS AND BAR

  • In accordance with the current Senate Regulation, 2G+ (previously 2G) will apply throughout our catering facilities from 10 January 2022. This means that only vaccinated and recovered guests who can show a negative rapid test (not older than 24 hours) or a negative PCR test (not older than 48 hours) will have access to our gastronomic areas. Boosted guests are excluded from this regulation. Please have your certificate and photo ID ready. Thank you very much.
  • In all restaurants and the Fontenay Bar, tables are kept at least 1.5 metres apart. There are also spacious outdoor terraces available
  • Please book a time slot for your breakfast in advance or when you arrive.
  • Guests have the option to register digitally in the restaurants and the menus are also available as QR codes
  • The tables, menus, etc. are disinfected after every use.

Restaurant opening hours

Parkview  
Breakfast6:30 to 11:30 am(hotel guests only)
   
Lunch12:30 to 5 pm(last orders 3:30 pm)
 The terrace is also open until 5 pm 
   
Dinner6 to 9:30 pm(last orders 8:30 pm)
   
Lakeside  
Dinner  
Tuesday to Saturday                Bookings can be made between 7 and 8 pm               
   
Fontenay Bar                 Monday to Thursday from 6 pm to 11 pmFriday to Sunday from 2 pm to 11 pm
   
Roomservice7 am to 11:00 pm 
   
Atrium Loungeopen daily 

 


SPA

  • As of January 10, 2022, the 2G+ regulation applies in accordance with the current Corona Ordinance of the Hamburg Senate. This means that only vaccinated and recovered guests will be admitted. Dual vaccinated or recovered people will be asked for proof of testing. In general, please have your photo ID and certificate ready. Thank you.
  • In compliance with the goverment guidance, we have implemented stringent protocols to further safeguard the comfort, health and safety of our guests and employees which remains our highest priority at all times. Please kindly contact our spa team who will be delighted to assist you with a time slot and any enquiries or concerns you may have at  telephone +49 (0) 40 6056605-944 or per email spa@thefontenay.com